Under direction of the Office Manager, the Front Desk Receptionist essential duties include providing excellentcustomer/patient services via phone and in person. ESSENTIAL FUNCTIONS: Must provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements Welcomes and greets patients/clients/visitors to the medical practice in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors Maintains patient accounts by obtaining, recording, and updating personal and financial information Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims Protects patients' rights by maintaining confidentiality of personal and financial information Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays Performs day-to-day administrative functions and general office duties including but not limited to copying, filing, faxing, answering phones and data entry Transfer telephone calls as needed; works with call center representative to ensure adequate patient support is all times Adheres to all policies on safety and security; maintains restricted areas safe by safeguarding entry and computer system passwords in strict confidentiality Clean, sanitize and maintain patient waiting areas, office files, and front-desk areas in a manner that is organized Assist with other duties as assigned General cleaning duties to ensure that the office remains clean and tidy for both patients and staff QUALIFICATIONS REQUIRED: High School graduate or equivalent required, Medical Receptionist Certificate a plus 1+ years of experience medical office receptionist experience; Medical Receptionist Certificate a plus Regular and reliable attendance is an essential function of the position Computer literate with entry level working knowledge Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks at one time Duties require professional verbal and written communication skills Ability to work independently or with a team #J-18808-Ljbffr
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