Job Description
Help Desk Specialist I (Tier 1 Agent – Internal)
CBP Technology Service Desk (TSD)
Location: Remote
Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)
Employment Type: Full‑time
Clearance Requirement: CBP Background Investigation (Unclassified)
About Aretec
At Aretec, Inc. , we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data‑driven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high‑impact solutions that support mission success.
Position Summary
Aretec is seeking a Help Desk Specialist I (Tier 1 Agent – Internal) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD) . This role serves as a 24x7x365 centralized Point of Contact (POC) for CBP employees and contractors, delivering first‑level technical support and customer service. The ideal candidate is customer‑focused, technically capable, and comfortable working in a fast‑paced, mission‑critical environment.
What You'll Do
Our Commitment to EquityThe Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and ...
...at a Glance: University Sports Publications, an industry leader in sports marketing and publishing, is seeking a talented editor/proofreader to join their art department team in their Central Islip location. We are always looking for individuals who are extremely outgoing...
...Sales Representative (Solar Guide) Are you considering a career in Solar Sales? Summit Energy is seeking an experienced Sales Representative (Solar Guide) to initiate contact with clients and create tailored-fit proposals that will meet customer's needs. We are a fast...
...Additional Information CPR Certified, Hawaii Guard Card Needed Job Number 26116394 Job Category Loss Prevention & Security Location 1 Bay Dr, Lahaina HI 96761, United StatesVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management...
...insights to build a healthier future. About the roleALS global company, is a leader in the field of clinical testing with an opening for full-time Clinical Research Coordinator (CRC) in Phoenix, AZ. The successful candidate will join a team that provides clinical testing...