Job Description

Who We Are

DisclosedRx specializes in providing comprehensive services for self-funded employer prescription benefit plans. With an entrepreneurial spirit and a commitment to ethics and honesty, we aim to make a positive impact in the industry while achieving ambitious growth targets. DisclosedRx, is seeking a detail-oriented Client Services Account Manager to join our team. In this role, you will collaborate closely with clients and internal teams to support business strategies and ensure client satisfaction.

MUST BE LOCATED IN ONE OF THE FOLLOWING STATES: OH, IL, IN, WI, or MN

Your Responsibilities

As a Client Services Account Manager, you will support customers and collaborate with Strategic Account Executives to address client needs and advance strategic goals. Responsibilities include:

• Developing strong, effective relationships with clients.


• Support new client implementations, including incoming member disruption claims review, pre and post go live testing and claims monitoring


• Researching and resolving member issues presented by clients.


• Managing retention and satisfaction for designated customers.


• Coordinating client communications and tracking client-specific results.


• Participating in account reviews with Strategic Account Executives.


• Proposing business enhancements to reduce errors and drive growth.


• Training and mentoring other Account Managers.

Who We Are Looking For

To succeed in this role, you must demonstrate strong communication, collaboration, and problem-solving skills. The ideal candidate will be self-motivated with a drive to increase their PBM knowledge and promote the value of DisclosedRx products.

Basic Qualifications:

• Bachelor's degree or equivalent experience.


• 3+ years in progressive account or customer management roles.


• 1+ years of project leadership experience.


• Experience partnering with Account Executives to manage client relationships.


• Pharmacy, PBM, or TPA experience, and/or pharmacy tech experience.


• Experience using CRM tools.


• Strong skills in Microsoft Office Suite, including Excel and PowerPoint.


• Member service, customer service, claims processing experience

What We Offer

At DisclosedRx, we offer competitive compensation and a fully remote work arrangement. This role provides a steppingstone toward a rewarding career, with opportunities for professional growth through training, mentoring, and diverse experiences.

If you are looking for an opportunity to thrive, grow, and make a meaningful impact, we invite you to apply and join our dynamic team at DisclosedRx.

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